What is Communication ?

Verbal Communication

            Words to use

            Language

            Power words

            Avoid Cliché

            Length of Sentences

            Attention Span of Listeners

Verbal Communication to Retain Interest

Key Words

Marked Out Words

Pronunciation

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Non Verbal Communication

Posture

Gestures

            Facial Expressions

                        Eyes say it all

                        Eye brows

                        Cheek

                        Lips

                        Mouth

            Voice

                        Volume

                        Speed

                        Clarity

Modulation

                        Intonation

                        Intensity

                        Inflection

                        Pause

                        Pitch

                        Stress on words

What does Eye Contact do?

            Builds Rapport

            Builds Trust

            Retains Listeners Attention

            Shows Integrity

            Stops Listener from Withdrawing

            Allows Speaker to Gauge the Reaction of Listeners

The Importance of Listening

The Barriers of Listening

Listening for Meaning

Listening to Emotional Content

Listening to What is not Said

How to Become a Good Listener?

How to Retain the Listeners Interest

Ways to Make a Listener Remember Your Content

When Does Communication Get Distorted?

Ways to Avoid Communication Distortion

Strategy to Gauge Whether Listener is Paying Attention or not

What is to be done when Communication is Disrupted

The Importance of Questions in Communication

What are the Different Kinds of Questions

Which Questions are to be Used When?

The Importance of Repetition

The Thresh Hold Level of Repetition

The Importance of Paraphrasing

 

Telephone Conversation Techniques

How to Sound More Exiting on the Phone

How to Sound Close (Even if you are Hundreds of Kilometers Away)

How to Make People Happy That They Called You

How to Speak Past the Gatekeeper (Watchdogs)

How to Get What You Want on Phone from Big Shots

How to Get What You Want By Timing

How to Impress Everyone by Your Outgoing Voicemail Message

How to Get People to Call You Back

How to Make the Gatekeeper Think That you are a Buddy of the VIP

How to Make People Say That You Have Super Sensitivity

How to “Listen Between The Lines On the Phone”

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