MODULE ON "EFFECTIVE COMMUNICATION"

 
What is Communication ?
Verbal Communication
            Words to use
            Language
            Power words
            Avoid Cliché
            Length of Sentences
            Attention Span of Listeners
Verbal Communication to Retain Interest
Key Words
Marked Out Words
Pronunciation
Non Verbal Communication
Posture
Gestures
            Facial Expressions
                        Eyes say it all
                        Eye brows
                        Cheek
                        Lips
                        Mouth
            Voice
                        Volume
                        Speed
                        Clarity
Modulation
                        Intonation
                        Intensity
                        Inflection
                        Pause
                        Pitch
                        Stress on words
What does Eye Contact do?
            Builds Rapport
            Builds Trust
            Retains Listeners Attention
            Shows Integrity
            Stops Listener from Withdrawing
            Allows Speaker to Gauge the Reaction of Listeners
The Importance of Listening
The Barriers of Listening
Listening for Meaning
Listening to Emotional Content
Listening to What is not Said
How to Become a Good Listener?
How to Retain the Listeners Interest
Ways to Make a Listener Remember Your Content
When Does Communication Get Distorted?
Ways to Avoid Communication Distortion
Strategy to Gauge Whether Listener is Paying Attention or not
What is to be done when Communication is Disrupted
The Importance of Questions in Communication
What are the Different Kinds of Questions
Which Questions are to be Used When?
The Importance of Repetition
The Thresh Hold Level of Repetition
The Importance of Paraphrasing
 
Telephone Conversation Techniques
How to Sound More Exiting on the Phone
How to Sound Close (Even if you are Hundreds of Kilometers Away)
How to Make People Happy That They Called You
How to Speak Past the Gatekeeper (Watchdogs)
How to Get What You Want on Phone from Big Shots
How to Get What You Want By Timing
How to Impress Everyone by Your Outgoing Voicemail Message
How to Get People to Call You Back
How to Make the Gatekeeper Think That you are a Buddy of the VIP
How to Make People Say That You Have Super Sensitivity
How to “Listen Between The Lines On the Phone”