COMMUNICATION: PROBLEMS AND RESPONSIBILITIES

​

The Importance of Communication in Your Job

With Whom Do You Communicate?

Definitions of Communication

The Media of Communication

Emphasis on Speaking and Listening

 

      Your Rating in Communication

      Tests and Observations Reveal Low Efficiency

      The Difficulty Exists on All Levels

      The Danger of Smugness

 

      Problems in Communicating

      Failure to Recognize the Importance of Communication

      Unwillingness to Communicate Freely and Honestly

      Placing Yourself on a Pedestal when Promoted to Management

      Identifying Yourself with Your Group too Strongly

      Actions Inconsistent with Promises

Blaming Others for Misunderstandings Reading Silence as Agreement

The Factor of Distance Transmitting and Receiving Ideas Poorly     

What Is Your Communication Profile?

 

TALKING TO YOUR MEN

Speaking: A Fundamental Aspect of Communication

Better Understanding

Greater Cooperation

Higher Morale

Greater Profits

 

Physical and Environmental Factors and Talking

Listen to Your Voice

Open Your Mouth and Use Your Organs of Speech

Talk Loudly Enough to Overcome Noise

Keep Objects out of Your Mouth and Avoid Mannerisms

Look at Your Listener

Keep Your Mind on What You Are Saying

 

Positive Attitudes and Talking

Change Your Tone Language

Reflect Genuine Friendliness

Use Positive words

Avoid offensive Words

Call People by the Names They Like

Use Phrases that Build

 

Positive Habits and Talking

Greet every One of Your Men Every Day

Say Please

Tell the Employee Why

Use Names Often

Praise Is the Extra Touch

 

Watch Your words

Beware of Trade Jargon

Eliminate Words Used to Impress

Adapt Your Words to Your Listener

Beware of Cliches and Ambiguities

Never Use Words to Deceive

Make Sure You Are Understood

What Is Your Speaking Profile?

 

LISTENING TO YOUR MEN

Listening: The Most Overlooked Tool of Management

Listening Results in Effective Leadership

To Understand Your Men

Listen to Them

Listening Helps to Avoid Grievances

Listen for Rich Ideas

Listen to Increase Your Men’s Self Respect

Listen to Persuade Help Your Men through Listening

Listening Is Also Important in Your Home

How to Improve Your Listening Skills

 

 

Physical and Environmental Factors In Listening

Check Your Hearing

Appear Relaxed

Avoid Distractions and Interruptions

Make an Extra Effort when It’s Uncomfortably Hot

Make Allowances for Noise

Take Light into Consideration

 

Positive Attitudes and Listening

Remember That the Men Are Important

Soft Pedal

Accent You Respect Different Viewpoints

Cooperate with the Speaker

Cooperate with Your Men

 

Positive Habits and Listening

Let Your Version Wait

Look at the Speaker

Concentrate on What He Is Saying

Do One Thing at a Time

Take Time to Listen

Be Sincere in Your Listening

 

Hearing Words Is Not Enough

Be Alert to Intended Meanings

Go Beyond the Words

Work for Empathy

Tips on How to Remember

What Is Your Listening Profile?

 

PATTERNS FOR COMMUNICATING

Conversing with Your Men

Take an Inventory of Your Skill

Extend Your Range of Interests

Broaden Your Background

What Is Your Conversation Profile?

 

Conferring with Each One of Your Men in Planned Contacts

Do Not Avoid Conferences

Calendar Your Planned Contacts

Prepare Beforehand

Get Away from the Office

Follow a Plan

What is Your Man-to-man Conference Profile?

 

Leading and Participating in Conferences

The Value of Group Conferences

Planning the Conference

Leading the Meeting

Cues to Help You Succeed as a Leader

Cues to Help You Succeed as a Group Member

What Is Your Group Membership Profile?

 

Giving Talks

Obstacles That Keep You from Giving Talks

Preliminary Planning

Planning Your Talks

Suggestions for Off-the-job Talks

Delivering Your Talk

What Is Your Speaker Profile?

 

Talking over the Telephone

Before Telephoning

When Telephoning

Receiving Calls

What Is Your Telephone Profile?

​

​