THE CHALLENGE TO TRAINERS

The Changing Context of Training

            Competitive Advantage

The Learning Organization

            The Qualities of the Learning Organization

Dealing with Change

            The Skills Gap

            Training in the Learning Organization

Training and Learning

            Types of Training

Organizational Learning

            The Training Cycle

            The Organization

            The Job

            The Individual Trainee

            The Trainer

            Continuous Improvement

Individual Learning

            Standards and Competence

            Motivation

            Four Stages of Learning

Creating an Environment for Learning

            The Learning Cycle

            Generative Learning          

Neuro-Linguistic Programming (NLP)

            Modelling Behaviour

Thinking, Language and Behaviour       

Neurological Levels

Models of Language

Inner Experience

Internal Senses

Mental Strategies

Conscious and Unconscious Learning

Communication Skills

Different Perspectives

 

BEFORE TRAINING

Training Outcomes 

            End Outcomes for the Trainees

            Review from Different Perspectives

            Size of Outcomes

            Prioritise Outcomes

The Trainees           

            Group Size and Composition

            Level of Training

            Group Dynamics

            Gender

            Anti Discriminatory Practice

            Trainees Beliefs

Design Principles

Content and Process

            Design Principles

            Time Frames

            Breaks

            Sequence

            Concepts versus Experience

            Simple Versus Complex    

Designing for Learning

            Learning State

                        Common Qualities

                        Training as Equal Partnership

                        Training for Fun

Designing the Design

            Creative Designing

                        The Disney Strategy

                                    Dreamer

                                    Realist

                                    Critic

            Working with Groups

Activity Structures

            Role Playing

            Lectures

            Case Study

            Brainstorming

            Visualization and Trance

            Discussion and Processing

            Tasks

            Metaphors    

Exercise Design

            Levels for Exercises

                        Whole Group

                        Between Groups

                        Interpersonal Within Groups

                        Intrapersonal

            Experiential Exercise Design

                        Establish Outcomes

                        Establish Evidence for Success

                        Establish Specific Steps and Activities

            Exercise Design Process

                        Primary Outcome

                        Basic Idea

                        Rough Out the Roles

            Problem Sorting

            Stack the Design

            Identify the Evidence of Learning

            Evaluate Afterwards           

Presentation Skills 

            Communication Channels

                        Appearance

                        Eye Contact

                        Posture

                        Gesture

                        Space

                        Voice

                        Words

                                    Vocabulary

                                    Multi Sensory Speech

                                    Jargon

                                    Reading Prepared Passages

                                    Active Tense

                                    Names

                                    Words to Avoid

                                    Instructions

                                    Nervous Verbal Gestures

                                    Verbal Humour

            Practice and Feedback

            Modelling

            Experiment

Beliefs and Values

            Beliefs

                        There Is No Failure, Only Feedback

                        Every Person Has All the Resources They Need

                        The Meaning Of Your Communication is the Response You Get

                        The Intention of Every Behaviour is Positive

                        If a Training Goes Badly Off Course, I Can Always Find Ways of

Getting it Back On Course and Learn a Lot in the a Process

            Values

                        Training Values

                        Evidence for Values

                        Final Questions

 Self-Management  

            The Trainer’s Emotional State

                        Physiology

                        Resource Anchoring

                        Confidence

                        Competence

                        Congruence

                                    Congruence Check

                                                Alignment Exercise

                                                Message – Message Congruence

                                                Alignment Congruence

            Recover Strategies

                        Criticism

                                    Strategy for Dealing with Criticism

            Training Review

                        New Behaviour Generator

            Taking Care of Yourself

                        Avoiding Burnout

The Training Environment

            Universal Access

            Accommodation

 

DURING TRAINING

Overview

            Key Training Skills

                        Multiple Description

                        Creating and Maintaining Rapport with the Group

                        Personal Congruence

                        Setting and Tracking Outcomes

                        Maintaining Your Own Resourceful State

                        Creating Resourceful States in the Participants

            Unconscious Learning

            Adding Choices

Starting the Training

            Begin on Time

            Practicalities

            Create Rapport With the Group

                        The Expert Audience

                        The Reluctant Audience

                        Culture

            Introduction

                        The “Yes Set”

            Setting Frames        

                        Tell Them Three Times

            Trainee Outcomes

                        Eliciting Trainee Outcomes

            Opening Exercises

                        Exercise for Contrasting States

            Learning Names     

Trainees' Emotional States           

            Traditional Models

            Eliciting Learning States

                        State Elicitation Exercise

            Sensory Acuity

                        Attention Tracking Exercise

Learning Styles

            Meta Programs

                        Towards and Away

                        Internal and External

                        Options and Procedures

                        General and Specific

                        Similarity and Difference

            Sensory Channels

            Concept Structure and Use

Exercises

            Purpose

            Preparation

            Roles

            Setting and Framing the Exercise

            Demonstrating

                        Identify Ideal Demonstration Subjects

                        Enlisting Your Demonstration Subjects

                        If You Do Not Demonstrate………

            Clarifying the Demonstration

            Running the Exercise and Coaching

            Processing the Exercise

            Future Pacing         

Dealing with Difficult People

            No Resistant Trainee, Only Inflexible Trainers 

Questions

            Question About Questions

            Asking Questions

            Purpose of Questions

            Socratic, Loaded and Other Questions

            Eliciting Questions

            Choreography

            Framing Questions

                        Open Frame

            Closing Questions

            Responding to Questions

            Dealing with Irrelevant Questions

            Motormouth Syndrome

            Answering Questions

                        Open and Closed Questions

                        Information Gathering Questions

                        “Why” Questions

                        “How” Questions

                        “What” Questions

            Utilizing Questions

            Dealing with Difficult Questions

Metaphors    

            Humour

            Analogy

                        Analogies Exercise

            Quotes

            Metaphors for Training

            Using Metaphors to Resolve Difficulties

            Structure of Metaphors

Endings

            Information Back track

            Emotional Impact

            Integration

                        Neurological Level Integration Exercise

                                    Environment

                                    Behaviour

                                    Capabilities

                                    Beliefs and Values

                                    Identity

                                    Connection to Others / Spiritual   

            Future Pacing

            A Sense of Closure

 

EVALUATION

Evaluating Training

            Systematic

            Results

            Difference

            Level

            Values

Live Evaluation

            Monitoring the Training

                        Personal Evaluation

                        Trainee’s Experience

                        Evaluation from Peers

                        Combining Evaluations

            Live Evaluation of Skills

                        Multiple Description

                        Identify Key Sub Skills

                        Rapport Skills

                        Outcome Elicitation Skills

                        Design the Exercise

Seminar Evaluation           

            Immediate Evaluation

            Self Evaluation

            Evaluation by Trainees

                        Qualitative Questions

                        Quality Measure

Evaluating Learning          

            Individual Learning

            Knowledge Evaluation

                        Learning and Difference

                        Gain Percentage

            Attitude Evaluation

                        Attitude Questionnaires

                        Semantic Differentials

                        Change in Behaviour

                        Language

            Skill Evaluation

                        Subjective Evaluation

                        Skill Analysis

                        Modelling Projects

Transfer Evaluation

            Learning Transfer

                        Future Pace

                        Outcome Setting

                        Follow up Support

            Transfer to the Organization

                        Selection of the Trainees

                        Preparation of the Trainees

                        Motivation

                        Course Content

                        Measurement

                        Organizational System

                        Measuring Performance

                        Measuring Transfer

                        Transfer Principles

                        Support in the Workplace

                                    Coaching

                                    Appraisal

Evaluation in the Organization

            The Organizational System

                        Culture

                        Process

                        Structure

                        Cost Analysis

                                    Cost Effectiveness Comparison

                                    Cost Benefit Analysis

            Team Development

                        Quality

            Quality Training      

​

​