MODULE ON TRAINING WITH NLP

THE CHALLENGE TO TRAINERS
The Changing Context of Training
            Competitive Advantage
The Learning Organization
            The Qualities of the Learning Organization
Dealing with Change
            The Skills Gap
            Training in the Learning Organization
Training and Learning
            Types of Training
Organizational Learning
            The Training Cycle
            The Organization
            The Job
            The Individual Trainee
            The Trainer
            Continuous Improvement
Individual Learning
            Standards and Competence
            Motivation
            Four Stages of Learning
Creating an Environment for Learning
            The Learning Cycle
            Generative Learning          
Neuro-Linguistic Programming (NLP)
            Modelling Behaviour
Thinking, Language and Behaviour       
Neurological Levels
Models of Language
Inner Experience
Internal Senses
Mental Strategies
Conscious and Unconscious Learning
Communication Skills
Different Perspectives
 
BEFORE TRAINING
Training Outcomes 
            End Outcomes for the Trainees
            Review from Different Perspectives
            Size of Outcomes
            Prioritise Outcomes
The Trainees           
            Group Size and Composition
            Level of Training
            Group Dynamics
            Gender
            Anti Discriminatory Practice
            Trainees Beliefs
Design Principles
Content and Process
            Design Principles
            Time Frames
            Breaks
            Sequence
            Concepts versus Experience
            Simple Versus Complex    
Designing for Learning
            Learning State
                        Common Qualities
                        Training as Equal Partnership
                        Training for Fun
Designing the Design
            Creative Designing
                        The Disney Strategy
                                    Dreamer
                                    Realist
                                    Critic
            Working with Groups
Activity Structures
            Role Playing
            Lectures
            Case Study
            Brainstorming
            Visualization and Trance
            Discussion and Processing
            Tasks
            Metaphors    
Exercise Design
            Levels for Exercises
                        Whole Group
                        Between Groups
                        Interpersonal Within Groups
                        Intrapersonal
            Experiential Exercise Design
                        Establish Outcomes
                        Establish Evidence for Success
                        Establish Specific Steps and Activities
            Exercise Design Process
                        Primary Outcome
                        Basic Idea
                        Rough Out the Roles
            Problem Sorting
            Stack the Design
            Identify the Evidence of Learning
            Evaluate Afterwards           
Presentation Skills 
            Communication Channels
                        Appearance
                        Eye Contact
                        Posture
                        Gesture
                        Space
                        Voice
                        Words
                                    Vocabulary
                                    Multi Sensory Speech
                                    Jargon
                                    Reading Prepared Passages
                                    Active Tense
                                    Names
                                    Words to Avoid
                                    Instructions
                                    Nervous Verbal Gestures
                                    Verbal Humour
            Practice and Feedback
            Modelling
            Experiment
Beliefs and Values
            Beliefs
                        There Is No Failure, Only Feedback
                        Every Person Has All the Resources They Need
                        The Meaning Of Your Communication is the Response You Get
                        The Intention of Every Behaviour is Positive
                        If a Training Goes Badly Off Course, I Can Always Find Ways of
Getting it Back On Course and Learn a Lot in the a Process
            Values
                        Training Values
                        Evidence for Values
                        Final Questions
 Self-Management  
            The Trainer’s Emotional State
                        Physiology
                        Resource Anchoring
                        Confidence
                        Competence
                        Congruence
                                    Congruence Check
                                                Alignment Exercise
                                                Message – Message Congruence
                                                Alignment Congruence
            Recover Strategies
                        Criticism
                                    Strategy for Dealing with Criticism
            Training Review
                        New Behaviour Generator
            Taking Care of Yourself
                        Avoiding Burnout
The Training Environment
            Universal Access
            Accommodation
 
DURING TRAINING
Overview
            Key Training Skills
                        Multiple Description
                        Creating and Maintaining Rapport with the Group
                        Personal Congruence
                        Setting and Tracking Outcomes
                        Maintaining Your Own Resourceful State
                        Creating Resourceful States in the Participants
            Unconscious Learning
            Adding Choices
Starting the Training
            Begin on Time
            Practicalities
            Create Rapport With the Group
                        The Expert Audience
                        The Reluctant Audience
                        Culture
            Introduction
                        The “Yes Set”
            Setting Frames        
                        Tell Them Three Times
            Trainee Outcomes
                        Eliciting Trainee Outcomes
            Opening Exercises
                        Exercise for Contrasting States
            Learning Names     
Trainees' Emotional States           
            Traditional Models
            Eliciting Learning States
                        State Elicitation Exercise
            Sensory Acuity
                        Attention Tracking Exercise
Learning Styles
            Meta Programs
                        Towards and Away
                        Internal and External
                        Options and Procedures
                        General and Specific
                        Similarity and Difference
            Sensory Channels
            Concept Structure and Use
Exercises
            Purpose
            Preparation
            Roles
            Setting and Framing the Exercise
            Demonstrating
                        Identify Ideal Demonstration Subjects
                        Enlisting Your Demonstration Subjects
                        If You Do Not Demonstrate………
            Clarifying the Demonstration
            Running the Exercise and Coaching
            Processing the Exercise
            Future Pacing         
Dealing with Difficult People
            No Resistant Trainee, Only Inflexible Trainers 
Questions
            Question About Questions
            Asking Questions
            Purpose of Questions
            Socratic, Loaded and Other Questions
            Eliciting Questions
            Choreography
            Framing Questions
                        Open Frame
            Closing Questions
            Responding to Questions
            Dealing with Irrelevant Questions
            Motormouth Syndrome
            Answering Questions
                        Open and Closed Questions
                        Information Gathering Questions
                        “Why” Questions
                        “How” Questions
                        “What” Questions
            Utilizing Questions
            Dealing with Difficult Questions
Metaphors    
            Humour
            Analogy
                        Analogies Exercise
            Quotes
            Metaphors for Training
            Using Metaphors to Resolve Difficulties
            Structure of Metaphors
Endings
            Information Back track
            Emotional Impact
            Integration
                        Neurological Level Integration Exercise
                                    Environment
                                    Behaviour
                                    Capabilities
                                    Beliefs and Values
                                    Identity
                                    Connection to Others / Spiritual   
            Future Pacing
            A Sense of Closure
 
EVALUATION
Evaluating Training
            Systematic
            Results
            Difference
            Level
            Values
Live Evaluation
            Monitoring the Training
                        Personal Evaluation
                        Trainee’s Experience
                        Evaluation from Peers
                        Combining Evaluations
            Live Evaluation of Skills
                        Multiple Description
                        Identify Key Sub Skills
                        Rapport Skills
                        Outcome Elicitation Skills
                        Design the Exercise
Seminar Evaluation           
            Immediate Evaluation
            Self Evaluation
            Evaluation by Trainees
                        Qualitative Questions
                        Quality Measure
Evaluating Learning          
            Individual Learning
            Knowledge Evaluation
                        Learning and Difference
                        Gain Percentage
            Attitude Evaluation
                        Attitude Questionnaires
                        Semantic Differentials
                        Change in Behaviour
                        Language
            Skill Evaluation
                        Subjective Evaluation
                        Skill Analysis
                        Modelling Projects
Transfer Evaluation
            Learning Transfer
                        Future Pace
                        Outcome Setting
                        Follow up Support
            Transfer to the Organization
                        Selection of the Trainees
                        Preparation of the Trainees
                        Motivation
                        Course Content
                        Measurement
                        Organizational System
                        Measuring Performance
                        Measuring Transfer
                        Transfer Principles
                        Support in the Workplace
                                    Coaching
                                    Appraisal
Evaluation in the Organization
            The Organizational System
                        Culture
                        Process
                        Structure
                        Cost Analysis
                                    Cost Effectiveness Comparison
                                    Cost Benefit Analysis
            Team Development
                        Quality
            Quality Training