MODULE ON MANAGING CONFLICT IN ORGANIZATIONS

Intra Individual Conflict
            Conflict Due to Frustration
            Goal Conflict
                        Approach ­­­-- Approach Conflict
                        Approach – Avoidance Conflict
                        Avoidance – Avoidance Conflict
Goal Conflict in Perspective
Role Conflict and Ambiguity
Interpersonal Conflict
            Transactional Analysis
                        Ego States
                                    Child Ego State
                                    Adult Ego State
                                    Parent Ego State
                        Transactions Between Ego States
                                    Complementary Transactions
                                    Crossed Transactions
                                    Ulterior Transactions
                        Strokes and Games in TA
                                    The Concept of Strokes
                                    The Games People Play
            The Johari Window
                        Open Self
                        Hidden Self
                        Blind Self
                        Undiscovered Self
            Strategies for Interpersonal Conflict Resolution
                        Lose – Lose
                        Win – Lose
                        Win – Win
Intergroup Behavior and Conflict
            The Intergroup Behaviour in Organizations
                        Interacting and Overlapping Role Sets
                        Antecedents to Intergroup Conflict
                                    Competition for Resources
                                    Task Interdependence
                                    Jurisdictional Ambiguity
                                    Status Struggles
            Strategies and Impact of Intergroup Conflict
                        Avoidance
                        Defusion
                        Containment
                        Confrontation
Organizational Conflict
            Structural Conflict
                        Hierarchical Conflict
                        Functional Conflict
                        Line-Staff Conflict
                        Formal-Informal Conflict
            The Role of Conflict in Today’s Organizations