Intra Individual Conflict

            Conflict Due to Frustration

            Goal Conflict

                        Approach ­­­-- Approach Conflict

                        Approach – Avoidance Conflict

                        Avoidance – Avoidance Conflict

Goal Conflict in Perspective

Role Conflict and Ambiguity

Interpersonal Conflict

            Transactional Analysis

                        Ego States

                                    Child Ego State

                                    Adult Ego State

                                    Parent Ego State

                        Transactions Between Ego States

                                    Complementary Transactions

                                    Crossed Transactions

                                    Ulterior Transactions

                        Strokes and Games in TA

                                    The Concept of Strokes

                                    The Games People Play

            The Johari Window

                        Open Self

                        Hidden Self

                        Blind Self

                        Undiscovered Self

            Strategies for Interpersonal Conflict Resolution

                        Lose – Lose

                        Win – Lose

                        Win – Win

Intergroup Behavior and Conflict

            The Intergroup Behaviour in Organizations

                        Interacting and Overlapping Role Sets

                        Antecedents to Intergroup Conflict

                                    Competition for Resources

                                    Task Interdependence

                                    Jurisdictional Ambiguity

                                    Status Struggles

            Strategies and Impact of Intergroup Conflict

                        Avoidance

                        Defusion

                        Containment

                        Confrontation

Organizational Conflict

            Structural Conflict

                        Hierarchical Conflict

                        Functional Conflict

                        Line-Staff Conflict

                        Formal-Informal Conflict

            The Role of Conflict in Today’s Organizations

​

​