top of page
MODULE ON MANAGING CONFLICT IN ORGANIZATIONS
Intra Individual Conflict
Conflict Due to Frustration
Goal Conflict
Approach -- Approach Conflict
Approach – Avoidance Conflict
Avoidance – Avoidance Conflict
Goal Conflict in Perspective
Role Conflict and Ambiguity
Interpersonal Conflict
Transactional Analysis
Ego States
Child Ego State
Adult Ego State
Parent Ego State
Transactions Between Ego States
Complementary Transactions
Crossed Transactions
Ulterior Transactions
Strokes and Games in TA
The Concept of Strokes
The Games People Play
The Johari Window
Open Self
Hidden Self
Blind Self
Undiscovered Self
Strategies for Interpersonal Conflict Resolution
Lose – Lose
Win – Lose
Win – Win
Intergroup Behavior and Conflict
The Intergroup Behaviour in Organizations
Interacting and Overlapping Role Sets
Antecedents to Intergroup Conflict
Competition for Resources
Task Interdependence
Jurisdictional Ambiguity
Status Struggles
Strategies and Impact of Intergroup Conflict
Avoidance
Defusion
Containment
Confrontation
Organizational Conflict
Structural Conflict
Hierarchical Conflict
Functional Conflict
Line-Staff Conflict
Formal-Informal Conflict
The Role of Conflict in Today’s Organizations
​
​
bottom of page