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MODULE ON EFFECTIVE INTERPERSONAL SKILLS TRAINING
Introduction
Developing Skills
Learning Outcomes
Problems in Skills Development
Cognitive Learning
Affective Learning
Skill Development
Holistic, Atomistic and Composite Learning
Goals and Outcomes
Defining Interpersonal Skills
Definitions of Skill
A 3 level method of accurately defining interpersonal skill
Level of Learning
Skill Development
Menu of Activities
Activity 1
Activity 2
Activity 3
Activity 4
Activity 5
Strategies for Developing Interpersonal Skills
Raising Awareness
Negative Awareness
Positive Awareness
Developing the Ability to Act
Defining the Skills
Research
Experience
Experiment
Developing the Strategy
Basic Modes of Learning
Modes in General
Reception of Input
Discovery
Reflection
Whole Cycle Learning
Strategies for Design and Vehicles for Learning
The Order of the Learning Cycles
The Learning Method
The Vehicle
Work Experience
Projects or Assignments
Interactive Case Studies
Games
Simulations
Structured Experiences
The Design Strategy
Setting Up and Running Small Group Work (The Episodic Approach)
Dealing with an Interaction Episode at a Time (The Episodic Approach)
Setting Up
Getting into Action
Generating Feedback
Modelling Alternative Behaviour
Trying it Out
Variations
Facilitating Skills
Setting Up and Running Small Group Work (The Stored Approach)
The Stored Approach
Setting Up
Recording the Interaction
Reflection
Generating Feedback (from video)
Modelling Alternative Behaviours
Generating Live Feedback
Trying it Out
Variations
Comparisons
Self Development Activities
Menu of Activities
Activity 6
Activity 7
Activity 8
Activity 9
Activity 10
Activity 11
Informal Approaches and Group Coaching
Introduction
Coaching
Group Coaching
Identifying the Problem
Selecting the Problems
Describing the Interaction
Replay the Interaction
Check the Accuracy
Generating Feedback
Generating Ideas About Alternative Behaviour
Model Alternative Behaviour
Remodelling
Facilitating the Learning
Handling the Feedback
One to One Coaching
Introduction
The Process
Agreeing the Agenda
Getting into Action
Generating Feedback
Develops Ideas for Alternative Behaviour
Replay in Original Role
The Coaching Role
The Skills of Coaching
The Balance of Learning
Self Development Activities
Menu of Activities
Activity 12
Activity 13
Activity 14
Activity 15
Activity 16
Feedback Strategies and Learning Theories
Feedback
Identifying the Different Forms of Feedback
Reinforcement
Group Norms
Data
Conceptual
Feelings
Behavioural
Variations
What About a Strategy
Self Development Activities for Developing Feedback Strategies
Menu of Activities
Activity 17
Activity 18
Activity 19
Activity 20
Questions of Structure, Openness and Trainer Role
Introduction
Openness
The Facilitator Role
The Controlling Role
The Facilitating Role
Application of the Approach in Organizations
Trainers and Teachers
Managers
The Workshop Preparation
The Workshops
The Follow up
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