MODULE ON EFFECTIVE INTERPERSONAL SKILLS TRAINING

Introduction  
Developing Skills
            Learning Outcomes
            Problems in Skills Development
Cognitive Learning
Affective Learning
Skill Development
Holistic, Atomistic and Composite Learning
Goals and Outcomes         
Defining Interpersonal Skills
            Definitions of Skill
            A 3 level method of accurately defining interpersonal skill
            Level of Learning    
Skill Development  
            Menu of Activities
            Activity 1
            Activity 2
            Activity 3
            Activity 4
            Activity 5
Strategies for Developing Interpersonal Skills  
            Raising Awareness
            Negative Awareness
            Positive Awareness
            Developing the Ability to Act
            Defining the Skills
                        Research
                        Experience
                        Experiment
            Developing the Strategy
Basic Modes of Learning  
            Modes in General
            Reception of Input
            Discovery
            Reflection
            Whole Cycle Learning
Strategies for Design and Vehicles for Learning          
            The Order of the Learning Cycles
            The Learning Method
            The Vehicle
                        Work Experience
                        Projects or Assignments
                        Interactive Case Studies
                        Games
                        Simulations
                        Structured Experiences
            The Design Strategy
Setting Up and Running Small Group Work (The Episodic Approach)
            Dealing with an Interaction Episode at a Time (The Episodic Approach)
                        Setting Up
                        Getting into Action
                        Generating Feedback
                        Modelling Alternative Behaviour
                        Trying it Out
            Variations
            Facilitating Skills
Setting Up and Running Small Group Work (The Stored Approach)           
            The Stored Approach
                        Setting Up
                        Recording the Interaction
                        Reflection
                        Generating Feedback (from video)
                        Modelling Alternative Behaviours
                        Generating Live Feedback
                        Trying it Out
            Variations
            Comparisons
Self Development Activities
            Menu of Activities
                        Activity 6
                        Activity 7
                        Activity 8
                        Activity 9
                        Activity 10
                        Activity 11
Informal Approaches and Group Coaching
            Introduction
            Coaching
            Group Coaching
                        Identifying the Problem
                        Selecting the Problems
                        Describing the Interaction
                        Replay the Interaction
                        Check the Accuracy
                        Generating Feedback
                        Generating Ideas About Alternative Behaviour
                        Model Alternative Behaviour
                        Remodelling
            Facilitating the Learning
            Handling the Feedback     
One to One Coaching
            Introduction
            The Process
Agreeing the Agenda
                        Getting into Action
                        Generating Feedback
                        Develops Ideas for Alternative Behaviour
                        Replay in Original Role
            The Coaching Role
            The Skills of Coaching
            The Balance of Learning
Self Development Activities
            Menu of Activities
                        Activity 12
                        Activity 13
                        Activity 14
                        Activity 15
                        Activity 16
Feedback Strategies and Learning Theories
            Feedback
            Identifying the Different Forms of Feedback
                        Reinforcement
                        Group Norms
                        Data
                        Conceptual
                        Feelings
                        Behavioural
                        Variations
            What About a Strategy       
Self Development Activities for Developing Feedback Strategies 
            Menu of Activities
                        Activity 17
                        Activity 18
                        Activity 19
                        Activity 20
Questions of Structure, Openness and Trainer Role
            Introduction
            Openness
            The Facilitator Role
                        The Controlling Role
                        The Facilitating Role
Application of the Approach in Organizations
            Trainers and Teachers
            Managers
            The Workshop Preparation
            The Workshops
            The Follow up