Introduction  

Developing Skills

            Learning Outcomes

            Problems in Skills Development

Cognitive Learning

Affective Learning

Skill Development

Holistic, Atomistic and Composite Learning

Goals and Outcomes         

Defining Interpersonal Skills

            Definitions of Skill

            A 3 level method of accurately defining interpersonal skill

            Level of Learning    

Skill Development  

            Menu of Activities

            Activity 1

            Activity 2

            Activity 3

            Activity 4

            Activity 5

Strategies for Developing Interpersonal Skills  

            Raising Awareness

            Negative Awareness

            Positive Awareness

            Developing the Ability to Act

            Defining the Skills

                        Research

                        Experience

                        Experiment

            Developing the Strategy

Basic Modes of Learning  

            Modes in General

            Reception of Input

            Discovery

            Reflection

            Whole Cycle Learning

Strategies for Design and Vehicles for Learning          

            The Order of the Learning Cycles

            The Learning Method

            The Vehicle

                        Work Experience

                        Projects or Assignments

                        Interactive Case Studies

                        Games

                        Simulations

                        Structured Experiences

            The Design Strategy

Setting Up and Running Small Group Work (The Episodic Approach)

            Dealing with an Interaction Episode at a Time (The Episodic Approach)

                        Setting Up

                        Getting into Action

                        Generating Feedback

                        Modelling Alternative Behaviour

                        Trying it Out

            Variations

            Facilitating Skills

Setting Up and Running Small Group Work (The Stored Approach)           

            The Stored Approach

                        Setting Up

                        Recording the Interaction

                        Reflection

                        Generating Feedback (from video)

                        Modelling Alternative Behaviours

                        Generating Live Feedback

                        Trying it Out

            Variations

            Comparisons

Self Development Activities

            Menu of Activities

                        Activity 6

                        Activity 7

                        Activity 8

                        Activity 9

                        Activity 10

                        Activity 11

Informal Approaches and Group Coaching

            Introduction

            Coaching

            Group Coaching

                        Identifying the Problem

                        Selecting the Problems

                        Describing the Interaction

                        Replay the Interaction

                        Check the Accuracy

                        Generating Feedback

                        Generating Ideas About Alternative Behaviour

                        Model Alternative Behaviour

                        Remodelling

            Facilitating the Learning

            Handling the Feedback     

One to One Coaching

            Introduction

            The Process

Agreeing the Agenda

                        Getting into Action

                        Generating Feedback

                        Develops Ideas for Alternative Behaviour

                        Replay in Original Role

            The Coaching Role

            The Skills of Coaching

            The Balance of Learning

Self Development Activities

            Menu of Activities

                        Activity 12

                        Activity 13

                        Activity 14

                        Activity 15

                        Activity 16

Feedback Strategies and Learning Theories

            Feedback

            Identifying the Different Forms of Feedback

                        Reinforcement

                        Group Norms

                        Data

                        Conceptual

                        Feelings

                        Behavioural

                        Variations

            What About a Strategy       

Self Development Activities for Developing Feedback Strategies 

            Menu of Activities

                        Activity 17

                        Activity 18

                        Activity 19

                        Activity 20

Questions of Structure, Openness and Trainer Role

            Introduction

            Openness

            The Facilitator Role

                        The Controlling Role

                        The Facilitating Role

Application of the Approach in Organizations

            Trainers and Teachers

            Managers

            The Workshop Preparation

            The Workshops

            The Follow up

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